frequently asked questions at Brockingtons.com


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2303 The Pippa Middleton Party Corset - Sky Blue

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Frequently Asked Questions

I just placed my order. What happens next?
1.) You will get order confirmation immediately by email.

2.) We will start processing your order in 24 hours.

3.) A tracking number will be sent to you 72 hours later.

4.) Your order will ship 1 day after getting tracking info.

5.) US Orders will be delivered in 1 week, 7 business days for Canadian Shipments & 2 weeks for International Orders.

6.) One of our customer service agents will email you to make sure you are happy with your order/selections and to say 'thanks' for shopping with Brockingtons.

*Delivery times for Canadian & International Shipments cannot be guaranteed due to possible delays in Customs.

Do you offer a 100% Money Back Guarantee?
Yes! If you are not happy with your purchase, for any reason or no reason, we will refund your money within 10 Business days.

Do you have Free Return Shipping?
Yes! If for any reason you have to return your order, we will reimburse you for the cost of shipping it back to us (US Orders Only). This is done by crediting your credit, debit card or PayPal Account.

How do I get a refund?
Simply email us and request a refund or go to your PayPal or Google account and cancel your order. If your order has already shipped, return it when arrives at your address to our Returns Department at:
Brockingtons.com
216 East Bloomington St.
Iowa City, Iowa 52245
Attn: Returns Department
Refunds are automatically processed in 10 Business days.

What are your Shipping Rates & Delivery Times?

All orders ship via USPS Priority Mail Service.
Continental USA Orders - Free Shipping - 1 week
Alaska & Hawaii - Free Shipping - 1 week
US. Territories (Guam, Puerto Rico, US Virgin Islands & The Northern Mariana Islands) - Free Shipping - 10 Days*
US Military Bases - Free Shipping - 10 Business Days
Canada - Standard Shipping $9.99 - 7 to 10 Days*
International Orders - (Continental Europe, Asia, Africa, Central & South America, Japan, Australia, New Zealand & Nordic Countries) - Shipping only $14.99 - 2 weeks.*

*Please Note: Delivery times for Canadian and International Shipments cannot be guaranteed due to possible delays in Customs. In most cases, your order will arrive at your address in 2 weeks.

Do you ship ship outside of North America?
Yes! As long as you have a valid address. Your order will arrive at your address within 2 weeks. We charge a flat rate fee of $14.99 for all orders outside of North America.

Is my credit card safe to use with your company?
Yes. We will process your credit card with PayPal.
The # 1 Payment Gateway on the Internet. We never see, handle or store your credit card information. It's completely automated and super safe.

Do you sell your customer's personal information to third party companies? Never!

Do you have a print catalogue of your products?
Sorry, we are strictly an online fashion boutique.

Do you have any retail stores I can visit? Sorry. We are a mail order company. No retail stores at this time.

Do you ship orders to P.O Boxes? Yes!

Do you accept checks or money orders? No. Sorry.