***Please note: In order to apply a coupon or discount code to your purchase, you must checkout using PayPal. Simply click the 'Proceed To Checkout' Button to go to our PayPal Checkout Page and apply your code where your order is totaled. You do not need a PayPal Account to pay with PayPal.
How long has Brockingtons been in business?
We have been selling women's apparel and accessories since 2002. So, we have loads of experience helping our customers look totally hot.
How do I contact the Customer Service Department at Brockingtons Apparel Company?
We can be reached by email at: inquiries@brockingtons.com
We will respond to your email inquiry within 24 hours. Or just call us (1 800 306-8990) for a faster response if you did not see the answer to your question within this webpage.
What is your Mailing Address?
Brockingtons.com
216 East Bloomington Street
Iowa City, Iowa 52245
USA
What do you mean by 100% Money Back Guarantee?
It means that if you are not happy with your purchase, for any reason or no reason, we will refund your money within 7 Business days. No questions asked.
What do you mean by Free Return Postage?
It means that if for any reason you have to return your order, we will reimburse you for the cost of shipping it back to us (USA only). This is done by crediting your credit card or sending you a Money Order by mail.
How do I get a refund?
Simply email us and request a refund or go to your PayPal or Google account and cancel your order. If your order has already shipped, return it when arrives at your address to our Returns Department at:
Brockingtons.com
216 East Bloomington Street
Iowa City, Iowa 52245 USA
Attn: Returns Department
Refunds are automatically processed within 7 Business days.
What are Brockington's Shipping Rates?
Continental U.S. Orders - Free Shipping!
Alaska & Hawaii - Free Shipping!
US. Territories - Free Shipping!
US Military Bases - Free Shipping!
Canada - Free Shipping!
International Orders - (Continental Europe, Asia, Africa, Central & South America, Japan, Australia, New Zealand & Nordic Countries) - Flat Rate Shipping only $14.99
Why are Brockingtons prices so low?
We do everything in our power to keep our overhead as low as possible. And pass the savings on to our customers in the form of low prices.
Does Brockingtons apparel shrink when washed?
We have been selling the same type of apparel for 7 years, and never had any customer complaints about shrinkage after washing. Plus, we stand behind our products with a 100% Moneyback Guarantee.
Does Brockingtons have a Frequent Buyer Program?
Yes! You will be rewarded for being a repeat customer with unadvertised discounts and free gifts. You will qualify for this program upon your 2nd order with Brockingtons.
Do you ship ship outside of North America?
Yes. As long as you have a valid address. Your order will arrive within 5-10 business days. We charge a flat rate fee of $14.99 for all orders outside of North America.
I just placed an order with your company. What happens next?
You will receive a order confirmation immediately by email. A Tracking number and a Shipping notification within 72 hours. And your order will arrive at your address within 5-7 Business days after order processing (within 72 hrs.)*. Plus, we will email you a coupon code for a 15% discount to be used towards your next Brockingtons purchase within 7 business days after you receive your order.
Is my credit card safe to use with your company?
Yes. We will process your credit card with PayPal and Google Payment Gateways. The #1 and #2 Payment Gateways on the Internet. We never see, handle or store your credit card information. It's completely automated and super safe.
Do you sell your customer's personal information to third party companies?
Never!
Do you have a print catalogue of your products?
Sorry, we are strictly an online fashion boutique.
Do you ship orders to P.O Boxes? Yes!
How often does Brockingtons receive new product? We update our selection of women's apparel and accessories weekly. So visit our website often for the latest in Trendy Fashion Apparel.
Do you accept Personal Checks?
We accept Personal Checks electronically by PayPal only. How? Simply choose the eCheck payment option on our PayPal payment form and enter your Checking Account and Routing numbers.
Do you accept money orders?
Yes, we accept money orders.
How do I order if paying by Money Order?
Simply write your order (products name, size, color, quantity, total price and email address) on a sheet of paper. Enclose it in a envelope with your Money Order (don't forget to sign it.) and mail it to us. We will send you a confirmation email and process your order immediately after receiving it. All money orders must be in United States Dominations (USD).
Please tell me about your Backorder Policy.
We will ship your order as soon as it becomes available. Usually, orders ship within 72 hours. However, there may be times when the product you have ordered is out of stock which will delay fulfilling your order. We will keep you informed via email of any products that you have ordered that are out of stock and unavailable for immediate shipment. You can cancel your order at any time prior to shipping.
What's the latest news with Brockingtons.com?
We are going to relocate our business to Las Vegas, Nevada (The Ultimate Party Town) in early 2011. And plan to open our first retail store near the Las Vegas Strip. Stay tuned for more information.
Any more Brockingtons.com news I should know about?
Yes, coming in January 2011, we are going to offer Express Shipping (1 day delivery). You must place your order before 5pm (CST) to ensure that your order arrives the next day.
Please email us (inquiries@brockingtons.com) if you did not find the answer to your question on this webpage. We will be happy to answer any questions, comments or concerns you may have.
Take care and we hope to serve you soon.
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